Ticket FAQs 2019
I WANT TO GET FIRST ACCESS TO TICKETS FOR THE SUNSETS & FULL MOONS 2020 TOUR. HOW DO I DO THIS?
You need to have pre-ordered the new album Sunsets & Full Moons through the Official Music Store before 5.00pm BST on Tuesday 15th October 2019.
You need to have registered via the No Purchase Necessary form hosted on The Scripts Official Music Store before 5.00pm BST on Tuesday 15th October 2019.
WHEN WILL I GET MY PRESALE ACCESS CODE?
If you purchased an album, or registered via the form, you will receive an email by 7:00pm BST on Tuesday 15th October 2019. containing your presale code, a link to the presale and details of the UK dates.
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running between 9:30am BST Wednesday 16th October and 9:30am BST, Friday 18th October.
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE CODE WORK?
Each code is only valid for The Sunsets & Full Moons 2020 tour dates and can only be used once. Please keep the email containing your presale link and passcode, ready for the presale. Each code will allow the purchase of 4 tickets only.
HOW DO I REDEEM MY CODE?
Simply follow the link provided in your email, which will take you to a designated presale page on ticketmaster.co.uk
Please ensure you are entering your passcode into the appropriate box.
I'VE PRE-ORDERED YOU BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
You should receive your code by 7:00pm BST on Tuesday 15th October 2019, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code, please contact: firstname.lastname@example.org
The code, along with all the tour details will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
If your code does not work – please contact: email@example.com
Please quote your email address, full name and the pre-sale code you were allocated.
I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?
If you are experiencing an issue completing your order – please submit your enquiry here:
https://help.ticketmaster.co.uk/hc/en-us or contact via Twitter @TicketmasterCS
The Ticketmaster team will be closely monitoring this to answer promptly.
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
One code is issued per customer. A maximum of 4 tickets per code.
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
I’VE PRE-ORDERED THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?
This ticket presale is only valid for the Sunsets & Full Moons 2020 dates and you are only eligible to access the presale if you have ordered an album for delivery in the UK.